24/7 Emergency Line
Residential
1-888-876-5766
Commercial
1-800-210-7004
WHAT YOU CAN DO IN THE MEANTIME TO MANAGE YOUR PROPERTY DAMAGE EMERGENCY
Water Damage
- Locate the source of water escape and have the problem repaired immediately by shutting off the main water supply
- Make sure all drains are clear
- Remove any excess water with appropriate water extraction equipment
- Remove any possessions in the path of the water. Wipe water from any affected possessions and move onto protective sheets to minimize further damage
- In the summer, turn on the air-conditioning to maximize drying potential.
- Do not utilize any electronic appliances
- Do not consume food items exposed to water
- Move all pets to a clean environment
Fire/Smoke Damage
- Make sure ventilation system is off except when temperature is below freezing (32F)
- Wipe off any polished surfaces affected by smoke
- Open windows to ventilate if possible
- Move all pets to a clean environment
- Do not use any electrical appliances or devices until they have been cleaned and checked
- Empty your refrigerator or freezer completely if the electricity is down
- Do not attempt to wash surfaces
- Close doors in affected areas to localize smoke odors
- Do not consume food items exposed to fire or smoke
- When temperatures are below freezing (0C) pour anti-freeze in toilet bowls, sinks and tub if heat is off
- Stay out of all impacted rooms until safety is assured
Wind Damage
- Have professional roofers remove loose debris and secure openings in the roof to minimize water entry
Vehicle Impact and Vandalism
- Evacuate affected areas and prohibit access
- Hire a professional to ensure property is stable before re-entering
Catastrophic Storms
- Use all resources to find trained professional to help
- Exercise patience as there are many others just like you in the same situation